Question 1

Who is eligible for the DooU Weight Loss program?

Accepted Answer

If you're in Canada and battling obesity, DooU may be right for you. Our program is available to anyone with a BMI over 26 who also has another health issue, or anyone with a BMI over 30. To join, you must be a permanent resident or Canadian citizen living in Ontario, Manitoba, Saskatchewan, Alberta or British Columbia. You must be in Canada for the duration of your treatment with us.

Question 2

What types of treatment does DooU provide?

Accepted Answer

DooU offers several types of treatment prescribed by a licensed Canadian physician for long-term weight management.
Our program includes clinically approved weight loss medications, educational resources, and access to ongoing support.
We'll work with you to ensure you receive the appropriate treatment based on your goals, health, lifestyle, and other factors affecting your body size.

Question 3

How much does the program cost?

Accepted Answer

Our program has an initial fee of $99, which we only charge if your treatment is approved and a prescription is issued. This covers:

An initial consultation with your healthcare professional.
Unlimited follow-ups**
Free & fast delivery

Once your treatment begins, you'll have check-ins with your healthcare professional every three months at a cost of $25 per visit. These meetings are designed to monitor your progress and fine-tune your treatment plan. As you progress, your healthcare professional may recommend adjusting the frequency of these visits to best support your journey.

The cost of medications is separate and may vary depending on the specific prescription and your insurance plan.

Question 4

How is DooU different from other weight loss programs?

Accepted Answer

We understand that weight management is influenced by biological factors such as genetics, hormones, and metabolism, and we recognize that diet and exercise may not always be enough to achieve your wellness goals. Our unique approach is personalized to help you every step of the way, so you feel supported and never alone. By integrating prescription medications with holistic support, expert guidance, and resources aimed at promoting sustainable lifestyle changes, we offer a comprehensive weight management solution.

Question 5

How does this visit work?

Accepted Answer

After signing up, you'll fill out a health assessment, where you'll share your health history and goals. A healthcare professional will review this information.

During the assessment, you can securely ask your practitioner questions through email. Typically, your healthcare professional will complete your assessment and will notify you of your results via email. However, sometimes, they may decide that you need an audio visit or more testing to determine the best treatment plan.

If your doctor decides you need prescription treatment, they'll approve your visit and write you a prescription. Our partner pharmacy will then deliver your prescription to your home.

You can write to your doctor if you have any questions about your medication or want to make changes to your treatment.

Question 6

Do I need to complete my online visit at a scheduled time?

Accepted Answer

No. We use an asynchronous telehealth model that allows you to complete your online visit at your own pace. Your progress is saved so you can return later to complete it. If your visit is for weight loss, your healthcare professional may request a phone or video call to further discuss your medical profile during the assessment process.

Question 7

Do I need a phone or video appointment for the online visit?

Accepted Answer

Most assessments don't require a phone or video appointment. After reviewing your intake assessment, a doctor will contact you via secure instant messaging accessible from your DooU account. However, in rare circumstances, your medical professional may request a phone call to further discuss your medical history as part of the assessment process.

Question 8

How quickly will a healthcare professional review my online visit?

Accepted Answer

You can expect a response from a healthcare professional within 24-48 hours of submission. If you've been waiting longer than this, please email support@doou.ca , and we'll look into it.

Question 9

Can I just get the medication and skip the online visit?

Accepted Answer

No. All medications currently offered through the DooU service require a prescription written by a licensed healthcare professional. If you already have a prescription with at least one refill remaining, you can transfer it to our partner pharmacy.

Please email our customer support team at support@doou.ca they will be able to assist you with the transfer.

Question 10

How do I renew my prescription?

Accepted Answer

As your prescription approaches its refill date, we will send you an email with a brief follow-up consultation questionnaire. This questionnaire will assist the doctor in assessing your needs and determining the most effective treatment to support your weight loss goals. Please note that a one-time renewal fee of $25 will be applied, but this charge will only be processed once the prescription has been issued.

Question 11

How long will it take to get my medication?

Accepted Answer

Not long. Once your evaluation is complete, a professional responds within 24-48 hours, often much sooner.

If nothing prevents them from doing so, the pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has shipped.

Question 12

Is your packaging discreet?

Accepted Answer

Absolutely. All DooU shipments arrive in a nondescript blister pack, so you can have your medication shipped wherever makes sense for you.

Question 13

Do I have to be home to receive my package?

Accepted Answer

A signature upon delivery may be required.

Question 14

How much does it cost to ship my medication?

Accepted Answer

There is currently no cost to have your medication shipped to you

Question 15

What courier do you use for shipping?

Accepted Answer

Our pharmacy partners use Canada Post and FedEx for shipping.

Question 16

Am I covered by my insurance?

Accepted Answer

Medication coverage varies widely between insurance plans.

The good news is that if you are covered, our partner pharmacy can bill your insurer directly and then ship your medications right to your door at no additional cost. We recommend that you upload your private and/or provincial benefit card during your online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your medications.

Insurance coverage for medications through DooU doesn't include the cost of your visit.

Question 17

Is the medication covered by my insurance or provincial health plans?

Accepted Answer

Medication coverage varies widely between plans and provinces and has specific criteria that determine eligibility. If you have private insurance, we recommend contacting your benefits administrator with your information, the Drug Identification Number (DIN), and drug name to determine your coverage.

See below for more details on provincial health plan coverage:

Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.

Question 18

What is DooU?

Accepted Answer

DooU is Canada's first frictionless healthcare platform. We provide on-demand treatment for weight loss all accessible from the comfort of your home.

Question 19

Who can use DooU?

Accepted Answer

Anyone 18 or older (living in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Saskatchewan, or Ontario) can use DooU. We are currently only able to ship medications within these provinces.

Question 20

Does DooU replace my doctor?

Accepted Answer

No. DooU provides a faster, hassle-free way to get a prescription for specific medications. Still, our service does not replace your primary care physician. For matters beyond safely and easily obtaining a prescription lifestyle medication, we encourage you to consult your primary care physician in person - whether for checkups, personal health concerns or to inform them about medications you are currently taking.

Question 21

Can I be accurately assessed remotely?

Accepted Answer

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

Question 22

It's an emergency. What should I do?

Accepted Answer

Call 911 or proceed to your nearest emergency room immediately. DooU is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Question 23

Is my information private and secure?

Accepted Answer

Yes, your security is paramount to DooU's mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the DooU healthcare professional.

In addition, all of your account information (including the medical assessment, credit card and shipping information, etc.) is also kept secure. DooU complies with all federal and provincial health privacy laws. We are committed to protecting your information with a comprehensive security infrastructure and strict privacy policies to ensure that your information remains private and secure.

Is this legal?

Accepted Answer

Yes! In Canada, only a licensed practitioner can write a prescription, and only a registered pharmacist can fill that prescription. Our healthcare professionals are licensed and partnered with a registered pharmacy.

Question 25

Is this safe?

Accepted Answer

Absolutely. All prescriptions obtained through DooU are written by licensed Canadian physicians - just as you would get in a hospital, doctor's office or clinic. These practitioners do not write prescriptions unless they feel it is medically safe and appropriate based on your medical profile and assessment answers.

Question 26

How is my privacy protected?

Accepted Answer

Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy. for more information.

Question 27

How much is the online visit?

Accepted Answer

DooU charges $99 for the online visit, but only if and when you are approved by the healthcare professional.

Question 28

How much will my medication cost?

Accepted Answer

That depends. Medication costs vary from treatment to treatment, but are similar to what you would pay in person at a pharmacy. During the online visit, you will see the estimated cost of your medication prior to coverage, but you will not be billed until after your consultation with a doctor. Once approved, your prescription will be sent to the pharmacy and we will process payment and fill the prescription within one to two days.

Note that you don't have to pay the full price. If you have insurance, DooU's partner pharmacies will bill your insurer directly. You may also be eligible for financial assistance in your province.

Question 29

What payment methods do you accept?

Accepted Answer

We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support

Question 30

When am I charged?

Accepted Answer

You will be charged for the online visit as soon as your assessment is approved by the healthcare practitioner. From there, and after your prescription is activated by the pharmacy, you will be charged the medication cost for each shipment based on your chosen refill schedule. If you have provided insurance or benefits coverage details, it will be applied according to your plan.

Question 31

What is DooU’s refund policy?

Accepted Answer

Unfortunately, we cannot issue a refund once the prescription has been issued.

Our healthcare providers, adhering to a strict code of professional conduct, are obligated to meticulously review your assessment to ensure the appropriateness of treatments based on their expertise and judgment. Healthcare providers are entitled to charge for their time if the assessment request was approved and the prescription was successfully issued. Since this fee covers the provider’s time, refunds cannot be provided once the prescription has been issued.

Question 32

How do I communicate with myDooU practitioner?

Accepted Answer

Our support team will serve as the intermediary between you and your DooU practitioner. Think of it like engaging with a Medical Office Assistant (MOA) during a visit to a doctor’s clinic. Any inquiries from you or the prescriber will be directed through support@doou.ca

Question 33

Can I see the same DooU practitioner after my initial assessment?

Accepted Answer

Our matching system is based on availability, so we can’t guarantee that you’ll be matched with the same doctor for your renewal visit.

When your prescription is nearing its end, we will email you to schedule a check-up visit so that one of our prescribers can renew it.

Question 34

Who are the practitioners that will be reviewing my online visit?

Accepted Answer

They are all licensed, real Canadian healthcare practitioners! All online visits submitted via DooU are reviewed by them, and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not DooU, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).

Question 35

What is the difference between Ozempic and Semaglutide?

Accepted Answer

Ozempic is one of the brand names for the medication semaglutide. Ozempic's active ingredient is the semaglutide molecule.

Question 36

How much is a one-month supply of Ozempic?

Accepted Answer

In Canada, the cost of a one-month supply of Ozempic will vary depending on your coverage eligibility and the province. The pricing (before insurance coverage) is discussed during your online visit.

Question 37

How many doses are there in an Ozempic pen?

Accepted Answer

Ozempic comes with three multi-use injectable pens. The red label pen contains 2 mg of semaglutide, the blue Label contains 4 mg of semaglutide and the yellow label (not yet available in Canada) contains 8 mg of semaglutide. Dosing per pen is dependent on your prescription which can be discussed with DooU’s healthcare professional.

Question 38

Can I get an Ozempic prescription online?

Accepted Answer

Yes, you can get Ozempic online in Canada, but first you'll need to speak with a licensed healthcare practitioner to ensure Ozempic is right for you.

If they believe Ozempic is the right medication for you, they'll be able to write you a prescription, and with DooU, you can have your medication shipped directly to your home for free.

Question 39

How do I get an Ozempic prescription?

Accepted Answer

Requesting an online Ozempic prescription through DooU is a quick, seamless process.

All you need to do is complete an online assessment at your convenience. One of our healthcare experts will be happy to talk to you about Ozempic, based on your health and medical history.

Question 40

Can I buy Ozempic online?

Accepted Answer

You can't buy Ozempic online without a prescription, but with DooU you can get Ozempic prescribed online, if it's an appropriate treatment option for you.

Complete a short online assessment, and if you're approved by a healthcare practitioner, your medication will be shipped to your door for free.

Question 41

Do I need an appointment to get an Ozempic prescription in Canada?

Accepted Answer

No, you don't need an appointment at a doctor's office. However, you do need to speak with a licensed healthcare practitioner, like those you'll find at DooU, to get Ozempic online in Canada.

Fortunately, you can complete an online assessment with a registered healthcare practitioner from DooU on your schedule. There are no long waits or sitting in a doctor's office.

Question 42

Is Ozempic available over-the-counter?

Accepted Answer

No, getting Ozempic online in Canada requires a prescription from a licensed healthcare practitioner, like those you'll find at DooU.

Question 43

Is Ozempic covered by insurance?

Accepted Answer

In some cases, getting Ozempic may be covered by your insurance company. Speak to your insurance representative to see whether you're covered to get Ozempic prescriptions online.

The good news is that if your prescription is covered, DooU is able to bill your insurer directly, and then mail your medication right to your home at no extra cost.

It's important to note that insurance coverage for online medications through DooU doesn't include the cost of your assessment.

FAQs

General Enquiries

Who is eligible for the DooU Weight Loss program?

Who is eligible for the DooU Weight Loss program?

What types of treatment does DooU provide?

What types of treatment does DooU provide?

How much does the program cost?

How much does the program cost?

How is DooU different from other weight loss programs?

How is DooU different from other weight loss programs?

Online Visits

How does this visit work?

How does this visit work?

Do I need to complete my online visit at a scheduled time?

Do I need to complete my online visit at a scheduled time?

Do I need a phone or video appointment for the online visit?

Do I need a phone or video appointment for the online visit?

How quickly will a healthcare professional review my online visit?

How quickly will a healthcare professional review my online visit?

Can I just get the medication and skip the online visit?

Can I just get the medication and skip the online visit?

How do I renew my prescription?

How do I renew my prescription?

Shipping

How long will it take to get my medication?

How long will it take to get my medication?

Is your packaging discreet?

Is your packaging discreet?

Do I have to be home to receive my package?

Do I have to be home to receive my package?

How much does it cost to ship my medication?

How much does it cost to ship my medication?

What courier do you use for shipping?

What courier do you use for shipping?

Insurance

Am I covered by my insurance?

Am I covered by my insurance?

Is the medication covered by my insurance or provincial health plans?

Is the medication covered by my insurance or provincial health plans?

DooU 101

What is DooU?

What is DooU?

Who can use DooU?

Who can use DooU?

Does DooU replace my doctor?

Does DooU replace my doctor?

Can I be accurately assessed remotely?

Can I be accurately assessed remotely?

It's an emergency. What should I do?

It's an emergency. What should I do?

Privacy and Security

Is my information private and secure?

Is my information private and secure?

Is this legal?

Is this legal?

Is this safe?

Is this safe?

How is my privacy protected?

How is my privacy protected?

Pricing and Payment

How much is the online visit?

How much is the online visit?

How much will my medication cost?

How much will my medication cost?

What payment methods do you accept?

What payment methods do you accept?

When am I charged?

When am I charged?

What is DooU’s refund policy?

What is DooU’s refund policy?

Our Healthcare Practitioners

How do I communicate with myDooU practitioner?

How do I communicate with myDooU practitioner?

Can I see the same DooU practitioner after my initial assessment?

Can I see the same DooU practitioner after my initial assessment?

Who are the practitioners that will be reviewing my online visit?

Who are the practitioners that will be reviewing my online visit?

Ozempic

What is the difference between Ozempic and Semaglutide?

What is the difference between Ozempic and Semaglutide?